Frequently Asked Questions...

How long have you been producing giclee’s?

We’ve been producing high quality giclees on paper, canvas, aluminum, acrylic, wood, and other substrates for over 20 years!

Can you ship my print to me?

We ship to all 50 states.

What equipment do you use?

That’s a good question. We have 10 giclee printers from different manufacturers. We are not brand loyalists but do have our preferences based on over two decades of experience. Each of our printers is set up for specific substrates and are color calibrated monthly. We also have a bunch of other equipment from a CNC cutting table to double-mitre saws to heat presses and other tools to produce everything we offer.

What is the turnaround time to get my prints?

Turnaround time is usually 2 to 4 days before shipping paper or canvas products, and 3 to 5 days for rigid substrates. We are not an overnight service but that’s why we are comfortable with our quality. Cutting corners is not part of our business model and our customers appreciate it.

What if I am not satisfied with the finished item when I receive it?

Our printing service is backed by a satisfaction guaranteed policy. Just ship it back in its original packaging and we will issue a credit to your account (less return shipping costs). Note: this has never happened yet but be assured we’ll make it right!

I noticed you advertise “Green” printing, what does that mean?

We have been “Green” since our inception. We only print with eco-friendly inks and for every roll of canvas we print on a tree is planted.

What about color consistency?

Since we custom build our own custom color profiles using our state of the art x-Rite equipment you’re assured that each print will be color accurate. We are adept in printing your file in either the sRGB or Adobe1998 color spaces. Just make sure the file you are sending has the color space embedded and if not we will print in sRGB color space.

What kind of stretcher bars do you use for canvas wraps?

We only use kiln dried stretcher bars to ensure no warping. We custom build every stretcher bar to order and cross brace all gallery wraps over 30” to add structural integrity.

What type and what size image file do I need to send?

We accept .JPG and .TIF files on our website. We only accept files up to 25mb on our website, which is usually good enough to print even the biggest sizes available online. If you need to send a larger file, use a free online transfer service such as WeTransfer. As far as size of file, generally, if the photograph was taken with a 3 megapixel camera on its finest setting then you’re in good shape with even a 20x24 print. But don’t hesitate to ask before submitting an order. We have years of experience in making a print look good even at extreme sizes. If your file is not good enough to print the size you want, we will contact you. Go to our Image File Help page for in-depth information regarding file prep and requirements.

Do you print the file I send or do you perform any manipulation before printing?

We will print the file just as you send it to us but always prepare each file individually to maximize its printing capability on the substrate you have chosen. We have developed proprietary printing techniques that make each print look its best.

Do you charge extra to make my print look its best?

No. Our basic service is designed to give you boutique quality at no additional charge. However, if you aren't skilled in Photoshop and want us to enhance your image to achieve a better print, we charge $50.00 on our website (just choose 'YES' on the 'Image Enhancements' above the file upload button).

What substrates or canvas do you use?

We use several, but only the best papers and the best canvas available and will change if products get even better. Our canvas utilizes coatings that contain no OBA’s or “optical brighteners” which under testing can cause yellowing over time. Simply put, we will only use the best papers, canvas, and rigid substrates available.

Do you outsource any of your printing?

No way! We never outsource and produce all of our prints in-house. From cutting our aluminum and acrylic on our CNC to building our custom float mounts and stretcher bars. Everything is done in-house so that we can maintain our high quality and keep turnaround as short as possible. We even built and maintain our website ourselves.

Do you offer custom sizes?

Yes, you can order any custom size you would like. It is easiest if you size your image beforehand in Photoshop or Lightroom, then go to the Upload & Order - Custom Size page to order. We allow increments of 1/8" from the smallest available size to the largest available size for each substrate.

What if I have another question not answered above, or about a particular item?

Send us an email or call us. We will get you an answer!